Since inception, we have worked with leading global Organisations across various business landscapes. Our relationships are powered by the constant drive to outperform and deliver greater business value to our clients. Several Fortune 500 Organisations stand testimony to our commitment for bringing efficiency and effectiveness to your customer impacting processes.
We are focused on delivering predictable, repeatable, scalable and sustainable performance to our clients on their key performance indicators. This focus is reflected in the Organisation's mission statement –”Consistently outperform our client’s best centre by 10% or more in all their key performance indicators". Below are a few of our outperformance benefits that we have delivered to our clients:
10% outperformance: Enhanced CSAT score from 80% to 91% for a leading logistics service provider
40% outperformance: Helped one of the world's leading online retailer to grow their online sales by 40% per year
11.4% outperformance: Transferred record funds of over £59 million in one year against a target of £53million for the largest credit card lender in the UK
14% outperformance: #1 in performance across all SLAs, among 7 centres, including in-house centres for a global Top 5 insurance company for 23 consecutive months
20% outperformance: Consistently exceeded the productivity metrics by more than 20% for 24 consecutive months for a leading storage solutions provider
- Our Mission
Consistently outperform our clients' best centre by 10% or more in all their key performance indicators
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
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“ We value the relationships that you cultivate, not only with our clients but also with our vendors and everybody with whom we do business. We are very proud to announce this achievement, as it endorses your efforts of the last two months for giving our clients best value for their money by providing exceptional services through hard work, attention to detail and an understanding of the client's needs. ”
Marketing Manager
Leading Services Company, UK
