Testimonials

"We are proud that the American consumer has ranked us # 2 in customer service in the retail industry. We began the journey of perfecting the customer experience four years ago and have significantly restructured customer care.
24/7 Customer has been an integral part of this process, helping improve customer experience through their outstanding operations supported by proprietary models. We appreciate the 24/7 teams disciplined focus. They've really helped our customers have a consistent outstanding experience, even during turbulent times" SVP, Marketing and Customer Care of one of the fastest growing online retail companies in the US

"SalesNext™ really enables the 'magic moment', when we can be therewith the customer when and where they have a question. The customer doesn’t have to search for answers or wait in a call queue. This is the beginning of how we will communicate with customers in the future. It combines the human element with the technology in a new, powerful way"Senior Manager, Worldwide Call centres, Leading provider of digital media and web development software in the US

"24/7 Customer has a fantastic operations centre in Bangalore. We did not have a clue how to integrate chat to our operations and also use this for customer acquisition. 24/7 Customer’s experience with chat and analytics helped us implement this and we have gradually seen our customer satisfaction scores climb."Director, Customer Service, Global Financial Service Company, UK

“We have had a successful partnership with 24/7 Customer for 4 years. I can honestly say we are totally pleased and extremely proud with 24/7 Customer. And I can endorse any company who wishes to have a look and sit down to work with this company to see what they can achieve in India.” Managing Director, Global Top 5 Insurance Company

"You have come a long way and should be commended for the results you are delivering. Your QA scores, especially in my favourite category – ‘Resolution', are almost all right where they should be. The attendance and AHT improvements have also been outstanding.............. Keep it up." VP, CSC Operations of leading satellite services provider in the US

"Very proud to bring people to the 24/7 centre. If I had time to meet just one vendor in India, it would be 24/7 Customer." Director, Customer Satisfaction, largest credit card seller in the UK

"We are very satisfied with the quality and performance of the 24/7 Customer team" Director, a leading Services company in UK

"We value the relationships that you cultivate, not only with our clients but also with our vendors and everybody with whom we do business. We are very proud to announce this achievement, as it endorses your efforts of the last two months for giving our clients best value for their money by providing exceptional services through hard work, attention to detail and an understanding of the client's needs."Marketing Manager, Leading Services Company, UK

"7.0 Card Status Sigma - congratulations on a perfect score"Global Debit Card Services Manager, A top Three Global Bank

"24/7 Customer has set new benchmarks in performance. I would like to highlight the fact that the agents handle calls very professionally and always generate excellent TSQs, which rightly profile the customer and generate revenue for us - a true example of how a TSQ should be"Performance Analyst, Logistics, Co. (UK & Ireland)

"Congratulations to the entire team for achieving all service levels! Great job!" Global Debit Card Services Manager, A Global Bank

"24/7 Customer surprised us by hitting all their KPIs weeks ahead of plan" VP, Vendor Telemarketing, Fortune100 Financial Co.