24/7 Customer owns and transforms the customer interaction portfolio of companies to predictive online experiences. 24/7 Customer has been consistently enabling companies with high volume of phone interactions and online traffic in this transformation to the "Future of Customer Service". Some examples of this include:
- Transformed the customer interactions of a leading consumer software provider from 3% online to 30% online, and reduced phone contacts from 97% to 70% in 12 months
- Transformed online customer experience to deliver the best and highest CSAT score across channels within 90 days for a leading US satellite television provider
Unlike traditional customer service software companies and contact center outsourcers who provide the utility infrastructure to maximise and manage volume of transactions, 24/7 optimises customer experience interactions across devices, by integrating predictive technology and operations and delivering guaranteed outcomes in sales and service.
The Future of Customer Service. Delivered!
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
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"..really enables the 'magic moment', when we can be there with the customer when and where they have a question. The customer doesn't have to search for answers or wait in a call queue. This is the beginning of how we will communicate with customers in the future. It combines the human element with the technology in a new, powerful way"
Senior Manager
Worldwide Call Centers
Leading provider of digital media and web development software in the US
