24/7 Difference

So what is our difference? First let us look at the facts that differentiate us and then look at the why.

• We are the # 1 partner in operational performance for 90% of our clients, globally
• We improve sales by an average of 15% - 20% for all our customers of 24/7iLabs solutions
• We reduce customer interaction costs by additional 15% - 30% through 24/7iLabs solutions
• We deliver an average 15% Outperformance against targets, across customers, across centres
• We enable our clients to open up new interaction channels and improve customer experience,
  without them asking us to.
• We have been recognised over 20 times as an innovative customer management company
  in various industry forums, globally
• 98% of our employees know our mission statement, love it and deliver it everyday and make our clients better

There are several other firsts to our credit in terms of quality certifications and others. But what matters most is what our clients want and what end customers expect from our clients. We are passionate about our clients and their end customers and have focused all our energies to make this interaction smarter and better. We bridge the gap between our clients and their end customers, by constantly learning, creating and delivering better solutions. We are neither a
stand-alone technology company that provides software and expects our clients to figure out how it can help them, nor a company that will deliver just efficient and scalable operations from low cost countries. And we demonstrate that by ownership of both operational and business results. And that’s why we are different.