October 2009
24/7 Customer featured amongst Top 20 Best Employees in DQ- IDC BPO Employee Satisfaction Survey
September 2009
24/7 Customer wins CCF Award for the 2nd time and ties up with Customer Contact Council for 247tweetview
August 2009
24/7 Customer featured in NASSCOM Top 15 BPO companies and in Dataquest Top 20 BPO companies.
July 2009
24/7tweetview launched
May 2009
24/7 iLabs featured in 5 International publications - Newsweek, Destination CRM, San Francisco Chronicle, Silicon.com and BusinessWire
February 2009
24/7 Customer ranked #2 for customer care by IDC
January 2009
4th centre in Manila goes live
July 2008
Successful transfer of second Aviva BOT operations. 750 agents transferred
January 2008
Innovation labs services implemented for 30% of clients
October 2007
2nd centres in Manila & Guatemala go live
September 2007
24/7 Customer wins the CCF award for the Best Non-European Call Centre, 2007
July 2007
Gurgaon & Shanghai centres go live
January 2007
Successful transfer of Aviva BOT operations. 1600 agents transferred
November 2006
Guatemala centre goes LIVE
July 2006
Operations centre in Manila goes live
June 2006
24/7 Customer moves into a dedicated, next-generation facility in Bangalore, sprawling over 3, 00,000 sq.ft of built space
March 2006
Dedicated Aviva 24/7 Customer facility launched in Chennai covering 200,000 sq. ft.
December 2005
Employee headcount crosses the 6,000 mark
November 2005
24/7 Customer expands operations in Hyderabad with the launch of a new, dedicated facility spread over 90,000 sq.ft.
October 2005
Next Generation CLM services introduced via 24/7 Innovation Labs
June 2005
Dedicated facility for Aviva launched in Bangalore with 1, 00 seats
June 2005
24/7 Customer launches its delivery centre in Manila, Philippines, as part of its "Multishore" delivery model
December 2004
The Chennai centre goes live with 250 seats and the capacity to expand to 500 seats in 6 months. This move consolidates 24/7 Customer's multi location delivery model
October 2004
24/7 Customer announces strategic positioning to deliver enhanced value across the customer lifecycle of Global 1000 organisations
April 2004
24/7 Customer inaugurates new centre in Bangalore. This centre is located in the heart of the city.
24/7 Customer launches 'Beyond' in association with NSRCEL at Indian Institute of Management, Bangalore.
January 2004
Employee strength increases to 3000 and service delivery capacity to 2000 seats.
George Shaheen ex-CEO of Accenture joins 24/7 Customer Board of Directors.
November 2003
24/7 Customer listed among Fortune magazine's world six best start-ups. Dataquest, India's leading IT magazine rates 24/7 Customer amongst the dream companies to work for in the Indian BPO industry.
September 2003
New facility at Hyderabad with an increased service delivery capacity of 1500 seats.
June 2003
24/7 Customer opens UK office
24/7 receives US$22 million from Sequoia Capital. Delivery capacity increased to 800 seats.
April 2003
24/7 Customer establishes a Build-Operate-Centre for the world's seventh largest insurance company.
April 2002
Six Sigma Processes initiated.
December 2001
Company becomes the first Indian company in the BPO industry to be COPC certified.
December 2000
24/7 Customer becomes the first company in the ITES sector to receive ISO 9000 certification.
April 2000
24/7 Customer was formed with headquarters in Los Gatos, California and a 100 seat contact centre at Bangalore.
- Respect
We respect and value our relationship with our customers, employees, all stakeholders and the society.
- Transparency
We believe in complete transparency in all our interactions and transactions and conduct all business activities in a manner that is lawful and fair, with the highest level of integrity to our people, our clients, other stakeholders and our communities.
- Ownership
Process ownership, quality, innovativeness, and the way we do business drive customer and employee loyalty. We empower our employees to be process owners and take the right decisions in line with the organisational objectives and goals.
- Results
We value Outperformance and relentless pursuit of excellence
- Teamwork
We believe in collaboration and teamwork with all the stakeholders of 24/7 Customer - employees, customers and investors
- We are the # 1 partner in operational performance for 90% of our clients, globally
- We improve sales by an average of 15%-20% for all our customers of 24/7iLabs solutions
