Most organisations are faced with poor cross-functional integration among internal departments like Sales, Production, Finance and Accounts, Logistics etc. Different stand-alone legacy systems in use by different departments add to the complexity while servicing an order which results in:

•  High cycle time for order fulfilment

•  High DSO / inefficient collection & dispute management process

•  High unapplied cash

•  Delay in invoicing / revenue booking due to number of hand-offs in the process

Our Solution

24/7 Customer's Order-to-Cash (O2C) solution is designed to address these challenges by integrating various departments through a single workflow platform. After an initial assessment of process requirements, a front-end workflow tool is developed. This tool is then made available to users in different departments/locations to support end-to-end Order to Cash operation.

Our automated, work-flow driven and rule-based O2C tower services include a complete end-to-end solution featuring an electronic workflow process as its central backbone. A web-enabled portal that provides the client an on-line, real-time insight into the processing status at any point in time completes the package.

For managing the collections process, we use advanced collection management software which is interfaced to the client's receivable system and provides real-time information to the users on their respective portfolios. This is also used to exchange information with the credit and Accounts Receivables Receivables team resulting in improved productivity and overall collection efficiency.

Our objective is to ensure that the client and end customer expectations are met in terms of order fulfillment, revenue booking, cash collection and cash application which in turn provides greater visibility in managing the overall receivables of the client's business.

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