- How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour.... - How do I choose the right location to outsource my contact center processes?
This is a regular concern voiced by many heads of global contact center... - How will you outperform, when we have experienced call centers doing the same work?
We live and work by our outperformance promise, everyday. The "moment of truth"... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimising...
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Bloomberg Businessweek - July 1, 2010
1 July, 2010Virtual Agents Will Replace Live Customer Service: Read comments from PV Kannan CEO, 24/7 Customer on his views on why virtual agents cannot replace live customer service
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Hindu Business Line - June 11, 2010
11 June, 2010Desi draw: BPOs look to serve India
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ServiceNext™ guarantees to reduce your cost per contact (CPC) by 10% or more while improving customer satisfaction and first call resolution (FCR) -
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V BharathwajApril 7th, 2010
Chat for customer service - the difference between the haves and the have nots…
Is chat an effective and efficient customer interaction channel for customer service? Absolutely yes.
more... Blogs ArchiveRavi VijayaraghavanFebruary 2010
Human Touch and Predictive Interaction
Customer Satisfaction Surveys have become the default to measure how content customers are
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