- I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimising... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour....
The Banking and Financial Services Industry (BFSI) is seeking innovative methods for:
- Reducing the cost of acquiring customers
- Containing their customers on the web
- Reducing their contact centre costs
We provide our predictive interaction solutions to banks, insurance companies and diversified financial services companies to help them address the above needs.
Our solutions help companies across the US, UK and Canada in customer acquisition, activation, up-selling and cross-selling add-on financial service products, and customer support for retail banking, pre-paid financial products and insurance.
Our solutions enable you to:
- Promote self-service and web containment™ to reduce the number of calls through ServiceNext™
- Reduce cost per acquisition through targeted acquisition online and over the phone using SalesNext™
- Identify and reduce repetitive enquiries from a single entity or customer using ServiceNext™
- Identify Voice of Consumer across the customer lifecycle through 24/7 tweetview™ and leverage insights for product development in the credit card business
- Establish predictable contact centre operational performance through 24/7 Outperformance platform
- Improve CSAT/ JD Powers/ ACSI ratings proactively through SatNext™
Some of our successful implementations for financial services companies are:
- 2% to 12% increase in conversion for a leading bank in the UK using SalesNext™
- 18% to 29% increase in conversion for a leading financial services provider in the US using SalesNext™
- 69% to 94% increase in CSAT scores for a leading bank in the UK
- 34% increase in pre-paid activation for a US-based on-line prepaid card provider
- 126% increase over the Sales Per Hour (SPH) target for a Top Ten credit card issuer in both the US and UK
- 112% increase over the conversion target rate in telemarketing for a leading credit card issuer in the US
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
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"Very proud to bring people to the 24/7 centre. If I had time to meet just one vendor in India, it would be 24/7 Customer"
Director
Customer Satisfaction, largest credit card seller in the UK
- Top 3 US bank
- Pioneer in the prepaid financial services
- Global Top 5 insurance company
- Global financial services UK company
- Fortune 500 financial services company
- Leading international bank
