- I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimising... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour....
The technology industry perhaps has unique challenges that are different from most other industries. At one hand, your wide consumer spectrum with varying support demands range from technology experts to novices. On the other hand, the rapid evolution of software, hardware and devices compel you to update and re-engineer your support processes to effectively manage your end customer’s expectations.
Our predictive interaction services will help you with traditional contact centre services and intelligent solutions that proactively address your customer’s support needs across the technology space - hardware, software, networking and enterprise products, services and solutions. We will manage your end customer interaction services across their life cycle with innovative solutions for sales, support, loyalty and retention activities including registration, downloads, installation, subscriptions, renewals, upgrades, issue resolutions, troubleshooting and ticket management.
Improve sales conversions and enable product development
SalesNext™ and SatNext™ will help you improve your sales conversions and provide actionable insights and recommendations to enable informed decision making.
Improve your Resolution Rates
ServiceNext™ and SatNext™ will help you predict and proactively resolve your customer’s queries through real-time interventions to improve your First Call Resolution.
Tune into the voice of your customer
SatNext™ and ServiceNext™ will help you improve your end customer experience and reduce calls through actionable recommendations derived from the voice of customer analysis.
Listed below are some examples of the benefits delivered to leading global technology clients.
- 75% reduction in response time for a leading e-mail applications provider
- 20% reduction in product returns for a leading security software solutions company
- 4% improvement in CSAT performance for a leading technology company specialising in solutions for the retail and financial industries
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
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"SalesNext™ really enables the ‘magic moment’, when we can be therewith the customer when and where they have a question. The customer doesn’t have to search for answers or wait in a call queue. This is the beginning of how we will communicate with customers in the future. It combines the human element with the technology in a new, powerful way"
Senior Manager,
Worldwide Call centres,
Leading provider of digital media and web development software in the US
- Leading provider of merchant processing services for financial institutions
- Global Top 3 ATM company
- Leading provider of digital media and web development software
- Global leader in online security solutions
- Fast growing email application vendor in the US
- Leading UK e-commerce website
