- I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimising... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour....
The telecom industry today faces a wide range of challenges. Reducing cost per subscriber while improving CSAT, customer acquisition, and ARPU in a highly competitive environment are some of the better known challenges in the industry. Already reeling under the recent economic downturn and a very strict regulatory environment, telecom operators have their task cut out to stem customer attrition and generate additional revenues.
Our comprehensive predictive interactions solutions across the telecom customer lifecycle help them better manage their subscriber base.
We manage over 50 million transactions for several telcos around the world across wireline, wireless carriers, broadband service providers, and satellite and cable television providers. Our predictive interaction solutions for telcos are based on industry-specific data dictionaries and predictive models that help telcos to:
- Reduce calls per subscriber through call deflection and elimination using ServiceNext™
- Improve customer retention through reduction of churn using predictive attrition models
- Increase subscriber acquisition online through SalesNext™
- Improve CSAT scores, JD Powers, NPS ratings using SatNext™
- Enable new product development based on direct Voice of Consumer analysis across the telecom lifecycle starting from acquisition to billing to customer service to attrition through 24/7 tweetview™ and SatNext™
- Better customer interaction performance management through the 24/7 outperformance model
Some of the examples of our implementations include:
- 15% increase in CSAT in 10 weeks for a leading US satellite television provider
- 20% increase in operational performance for a leading Australian telecom services provider
- $3M in savings by reducing email volumes for a leading wireless service provider
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
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"You have come a long way and should be commended for the results you are delivering. Your QA scores, especially in my favorite category – ‘Resolution', are almost all right where they should be. The attendance and AHT improvements have also been outstanding .............. Keep it up."
VP
CSC Operations of leading satellite services provider in the US
- Top 3 satellite TV provider in the US
- Top 3 Australian telecom company
- Leading Telecom Player in the US
- Leading media and entertainment company
