- I have proactive chat on my website. How can I further improve sales conversions?
It is good to know that you have already seen proactive chat and the benefits it offer... - How do I improve my web conversions?
You have spent money on driving traffic, improving your landing pages, optimising... - How do I improve and maintain my NPS score?
NPS has been adopted by many companies to measure their CSAT, loyalty and is widely... - How do I reduce my 'CSAT survey to action' timelines?
What is your current CSAT to action timeline? If your typical CSAT survey... - How do I reduce the gap between my QA scores and CSAT?
First, are you managing CSAT reactively or proactively? What does it mean and ... - How can I reduce calls that come from my website?
The answer lies in "smarter web containment™". How is this different?... - How can I achieve call reduction, sustain it, without impacting customer experience?
Picture a seesaw with two players at equilibrium, for an hour....
Travel and hospitality companies are facing challenges in delivering a positive customer experience while sustaining low cost of operations. In addition, the competitive environment contributes to low customer loyalty thereby impacting Average Order Value, revenue efficiencies and Net Promoter Score.
The following are some of the challenges faced by travel companies today
- Reduce cost of operation by decreasing number of low value calls
- Reduce calls from web
- Improve online performance
- Improve sales conversions
- Improve up-sell and cross sell
- Improve NPS
- Improve customer retention
Our suite of predictive solutions for travel and hospitality companies has helped
our clients to:
- Eliminate phone interactions by deflecting calls to low cost channels like email and chat through ServiceNext™
- Reduce number of low value calls like cancellation, refund requests etc. by using ServiceNext™
- Predict and convert prospects that are likely to respond to a campaign using SalesNext™
- Predict customer requirement and customise up-sell package deals using SalesNext™
- Improve Net Promoter Scores using SatNext™
Some examples of how our clients have benefited include:
- Abandoned calls reduced by 50% for a leading resort and casino in the US
- Average Hold Time (AHT) reduced by 15% for a leading US cruise-line
- Additional revenue of $5 million for a leading UK based travel services company
- Additional revenue through SalesNext™ for a leading US airline
Email us
enquiries@247customer.com
Call us or leave a voice mail at
+44 208274 1247
- Leading company in the travel business
- Leading US resort group
- US based cruise liner company
- Leading International Airline based in the US
