Chennai, Wednesday, July 09, 2008: 24/7 Customer, a premier global provider of business process outsourcing services, announced the transfer of 750 employees from its Aviva 24/7 centre in Chennai to Aviva Global Services as part of its “Build Operate Transfer” contract.
This is the second BOT contract that 24/7 Customer is executing for Aviva. The first transfer was of the Bangalore facility where 1,600 employees were transferred in January 2007. The Chennai centre has 750 employees servicing the Life and Motor insurance businesses of Aviva providing customer service, sales and finance and accounting operations.
Commenting on the transfer, S.Nagarajan, Co-Founder and Chief People Officer, 24/7 Customer said "The Aviva 24/7 Chennai centre has been recognized as a high performance centre for Aviva across its various businesses. We are very proud of our relationship with Aviva and are very pleased to successfully execute the second transfer of the BOT."
"24/7 Customer has been a very strong partner for Aviva over the last five years. The successful transfer of the Chennai centre before the due date demonstrates their high performance standards and professionalism. 24/7 Customer has clearly demonstrated their ability in the BPO/BOT space and we will continue the relationship in other valuable areas", said Teresa Copping, CEO of Aviva Global Services.
With this transfer 24/7 Customer becomes the only company to have successfully executed two large scale BOTs in the offshore BPO industry.


