September 30, 2009 -BPO Times

The award instituted by CCF European Call Centre Awards recognises professional excellence in the contact centre industry across Europe, Middle East and Africa.

Wednesday, September 30, 2009: 24/7 Customer, the leading Customer Lifecycle Management (CLM) solutions provider, has won the prestigious Call Centre Focus (CCF) Award for Best Non-European Call Centre 2009 for the second time. 24/7 Customer earlier won the CCF award in 2007.

The award instituted by CCF European Call Centre Awards recognizes professional excellence in the contact centre industry across Europe, Middle East and Africa. The CCF European Call Centre Awards is also closely associated with the leading UK contact centre magazine – CCF (Call Centre Focus). 24/7 Customer was evaluated based on the parameters of robust people processes, people-centric environment, a clear understanding of the call centre’s role within the business at all levels and evidence of the positive impact of the centre on the company as a whole.

The Judges of the award said, “The winner has built services which offer real-world solutions to problems familiar to all call centre managers and offers a compelling reason to consider outsourcing.”

P.V. Kannan, CEO and Co-Founder of 24/7 Customer said, “The CCF award is prestigious, and we at 24/7 Customer are delighted to bring back the award after a gap of a year. It’s hugely satisfying to win this award against tough competition from other world-class companies. This reinforces our firm commitment to outperform and deliver a sustainable competitive advantage for our clients in customer management.”

The CCF European Call Centre Awards were given away at a glittering ceremony held at Birmingham, UK on September 22, 2009. Awards were instituted for 19 different categories, including Best People Practices, Best Outsourcing Partner, Best Improvement Strategy and Best Virtual Call Centre.