December 1, 2009 - Newstin

Bangalore: 24/7 Customer, an integrated customer lifecycle management solution provider, has launched 24/7tweetview, a free Twitter-based social media research and strategy tool.

24/7tweetview is a tool that measures the combined influence of tweets on a company, using advanced prediction, analytics and data mining technologies, the company said in a statement.

It offers analysis and reports through extensive data mining techniques and provides a comprehensive view of what is being said about the company on Twitter at an aggregate level that includes competitive overview of the brand health and actionable recommendations in the areas of customer service, branding and product development, it said.