June 06, 2009 - Sourcing Focus

The growth of the Indian economy has slowed somewhat over the last year to 5.8 percent compared to 8.6 percent for fiscal year 08. But amid the global turmoil, maintaining even this level of growth is still highly impressive. This especially in an economy heavily rooted in the provision of outsourced services. But, while the country may owe something of its continued growth to recession-led outsourcing deals, the industry is unquestionably changing. No part of the industry is evolving half as rapidly as in the provision of contact centre and BPO services.