24/7 Customer to add 300 new seats in Bangalore

Rediff.com

October 30, 2003 -- 24/7 Customer, one of the leading call centre and Business Process Outsourcing service providers, plans to add 300 more seats to its Bangalore operations and recruit aggressively.

The plans are in response to growth in requirements of existing customers and anticipation of new business from the United States and United Kingdom.

"We have nearly quadrupled in the last 15 months and would continue to hire at an active pace," said V Bharthwaj, assistant vice president (Sales & Global Marketing), 24/7 Customer.

Bharathwaj who was till recently, the global head of marketing at iGATE Global Solutions, formerly Mascot Systems, will be driving the global marketing effort for 24/7 Customer with a focus on building the company into a global BPO brand.

24/7 Customer has around 2,400 employees currently. It has over 10 live programs for Global 500 firms and handles over 4 million live phone contacts every month.

With the planned addition of 300 new seats, 24/7 Customer will have a total of 1500 seats of which 1200 will be in Bangalore and the rest in Hyderabad, where it recently opened a contact centre to cater to the continuing growth of existing customers and to provide customers with multi-city redundancy.

"We have had increased business from existing US and UK customers due to successful delivery from offshore. We are expecting to add new deals in the third and fourth quarter and so have added additional seats," says Bharathwaj.

In June, 24/7 Customer opened its first European office coinciding with the signing of a large multiyear outsourcing engagement with a leading European insurance firm.

In July, 24/7 Customer secured $22 million in financing led by leading venture investor Sequoia Capital.