24/7 Customer strengthens management team
Announces strategic appointment of Chief Delivery Officer

Bangalore, India - May 24, 2004 - 24/7 Customer (www.247customer.com), the leading provider of BPO services to Global 500 companies, today announced the appointment of Mr. Pradeep Narayanan as Chief Delivery Officer. The appointment signals a significant milestone in 24/7 Customer's growth plans.

Pradeep Narayanan joins from NIIT where he put in a 17-year stint and was last heading NIIT's education business for India. An XLRI alumnus, he has also put in stints with Eicher and ONGC over a career spanning more than two decades. In his current role, Pradeep will be a key force in driving 24/7 Customer's focus on building and delivering effective solutions that constantly surpass customer expectations. He brings to 24/7 Customer his experience and learning in building the country's largest IT training business, to help augment 24/7's delivery framework.

Commenting on the appointment, Mr. S Nagarajan, COO & Founder, 24/7 Customer said, "The creation of this role and the appointment of an experienced professional like Pradeep underscores our commitment to our customers and to become a distinct leader in the BPO space. We are confident that Pradeep will leverage his vast expertise to ensure that we continue to keep our promise of outperformance even as the organization follows its aggressive growth path.

" Pradeep Narayanan said, "I am enthused and energized by this move to a young, growing and professional organization like 24/7 Customer. I look forward to enabling the growth of 24/7 Customer into a leader in the BPO space"

24/7 Customer has also expanded its management team with a set of Vice Presidents for its various operations and delivery groups, drawn from leading technology and BPO companies.

This expansion supports 24/7's aggressive growth plans that include robust organic growth supported by strong growth in business, facilities, infrastructure and people. To cater to the growth of business from its existing customers and new customers, 24/7 Customer plans to touch 7000 employees by the end of 2004. 24/7 Customer recently opened a state-of-the-art facility in the heart of Bangalore city and work is in progress on the state of the art campus that is set to come up in Bangalore by the end of 2004. In July 2003, 24/7 Customer secured $22 million in financing led by leading venture investor Sequoia Capital.

About 24/7 Customer

24/7 Customer is a leading provider of outsourced contact center and BPO services to Global 500 companies. With 10 live programs for Global 500 firms, over 4 million live phone contacts handled per month, an enviable 99.9% service uptime, and the industry's only performance guarantee, 24/7 Customer has a proven track record of success. Its multi-channel, outsourced solutions deliver twice the quality of other alternatives at a lower cost. 24/7 Customer, which was founded by an experienced management team with proven expertise in delivering large-scale, mission-critical customer support programs, maintains corporate headquarters in Los Gatos, CA (in Silicon Valley), and operations in both Bangalore and Hyderabad, India. The company's highly skilled and well-educated agents work in teams dedicated to a single customer's business, enabling 24/7 Customer to bring unprecedented quality and focus to solving the challenges of even the largest enterprises.

Some of 24/7 Customer's clients include leading Global 500 Insurance, Telecommunications, Financial Services, Hospitality, Logistics, Retail, and Technology companies. 24/7 Customer enjoys financial backing from Sequoia Capital. For more information on the company, please visit www.247customer.com.

For more information on the company, please contact

V Bharathwaj- VP- Global Marketing
Email: bharath@247customer.com

Or call

Sanjeeth Boloor / Anuroopa Pereira
Text100, Bangalore
Ph: 91 80 22242284 / 22239005
Email: sanjeethb@text100.co.in / anuroopap@text100.co.in