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24/7 Customer wins the CCF European Call Centre Award for Best Non European Call Centre 2007
London, Thursday, October 4, 2007: 24/7 Customer, a premier global provider of business process outsourcing services has won the prestigious CCF Award for Best Non European Call Centre 2007. The award instituted by CCF European Call Centre Awards recognizes professional excellence in the contact centre industry across Europe, Middle East and Africa . The CCF European Call Centre Awards instituted for over a decade is also closely associated with the leading UK contact centre magazine – CCF (Call Centre Focus).
“24/7 Customer has always maintained an uncompromising attitude towards achieving excellence in the delivery of our services, surpassing customer expectations, meeting and exceeding our employees' needs. We are honored to receive this prestigious award. This achievement is a proof of our constant commitment to outperform client expectations and the contribution of our employees at our delivery centers, worldwide," said Mr. P V Kannan, Co-Founder and CEO, 24/7 Customer.
“24/7 Customer awed the jury with its incredible achievements in performance with an exceptional result of achieving 200% for one of the clients and attaining the enviable position of becoming a profit centre for an other client. All the while they maintained world-class people practices and have experienced phenomenal growth. In short, this centre should be held up as a shining example of best practice across the globe," said a member of the jury panel of the CCF Awards
24/7 Customer was evaluated based on the initial submission, followed by an interactive session with the jury. The jury probed the teams including agents, team leaders & business leaders on various details of performance, customer service, leadership and training. The shortlisted companies in this category were evaluated on customer service, consistent customer satisfaction, people practice, effective relationship shared with clients and contributions made to clients' business.
The CCF European Call Centre Awards were g iven away at a glittering ceremony held at Birmingham, UK on September 26, 2007, in 19 different categories which included Best Call centre, Best Outsourcing partner, CCF Indu stry Champion, Corporate Social Responsibility Award, to name a few. About 24/7 Customer
24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a "Multi-shore™ global delivery model" and is the number one in business performance to 80% of its clients globally. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs over 5600 professionals across its offices in India , US and UK and nine delivery centers in India , Philippines , and Guatemala . The facilities equipped with state-of-the-art physical, telecom and network infrastructure ensure smooth handling of over 6 million transactions per month. For further details please visit www.247customer.com .
Media Contact
Rekha
Manager – Corporate Communications
24/7 Customer
rekha.r@247customer.com
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