24/7 Customer announces transfer of second BOT to Aviva

Chennai, Wednesday, July 09, 2008: 24/7 Customer, a premier global provider of business process outsourcing services, announced the transfer of 750 employees from its Aviva 24/7 centre in Chennai to Aviva Global Services as part of its “Build Operate Transfer” contract.

This is the second BOT contract that 24/7 Customer is executing for Aviva. The first transfer was of the Bangalore facility where 1,600 employees were transferred in January 2007. The Chennai centre has 750 employees servicing the Life and Motor insurance businesses of Aviva providing customer service, sales and finance and accounting operations.

Commenting on the transfer, S.Nagarajan, Co-Founder and Chief People Officer, 24/7 Customer said “The Aviva 24/7 Chennai centre has been recognized as a high performance centre for Aviva across its various businesses. We are very proud of our relationship with Aviva and are very pleased to successfully execute the second transfer of the BOT.”

“24/7 Customer has been a very strong partner for Aviva over the last five years. The successful transfer of the Chennai centre before the due date demonstrates their high performance standards and professionalism. 24/7 Customer has clearly demonstrated their ability in the BPO/BOT space and we will continue the relationship in other valuable areas”, said Teresa Copping, CEO of Aviva Global Services.

With this transfer 24/7 Customer becomes the only company to have successfully executed two large scale BOTs in the offshore BPO industry.

24/7 Customer

24/7 Customer is the first BPO Company that provides integrated customer lifecycle management services through a "Multi-shore™ global delivery model" and is the number one in business performance to 80% of its clients globally. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence. Founded in April 2000, 24/7 Customer employs 7,000 professionals across its offices in India, US and UK and eleven delivery centres in India, Philippines, and Guatemala. The facilities equipped with state-of-the-art physical, telecom and network infrastructure ensure smooth handling of over 8 million transactions per month. For further details please visit www.247customer.com

About Aviva

Aviva Global Services provides a range of services, including policy administration, claims handling and premium collection.

Aviva is the leading provider of life and pension products in Europe (including the UK) with substantial positions in other markets around the world, making it the world’s fifth largest insurance group based on gross worldwide premiums at 31 December 2006.
Aviva’s principal business activities are long-term savings, fund management and general insurance, with worldwide total sales of £49.2 billion and funds under management of £364 billion at 31st December 2007.

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Media Contact

Rekha R
Senior Manager, Corporate Communications
24/7 Customer
Mob: 99455 61944
E-mail: rekha.r@247customer.com