Multishore Global Delivery Model

Organisations around the world are adopting multiple models to outsource/ offshore/ global source their customer management processes.

The key drivers range from cost to language to end customer experience to voice and accent.

We address these through our integrated Multishore Global Delivery Model. The Multishore Global Delivery Model provides the flexibility to service business processes across multiple locations by putting the right contact management work by channel and by complexity in the right geography, reducing implementation timelines and ensuring seamless delivery of multiple processes from various geographies.

Benefits of our Multishore Global Delivery Model

The Multishore Global Delivery Model underscores our commitment to continuously exceed customer expectations. This delivery model enables the company to bring the following benefits to outsourcing engagements with existing and new customers:

• Site redundancy across various global centres
• Seamless operation of multiple processes across various geographies
• Optimal access to resources like talent, language skills and infrastructure
• Multi-country sourcing strategies
• Faster implementation time of processes

We handle over 10 million customer transactions per month across verticals straddling banking and financial services, insurance, technology, telecom, retail, utilities, and travel and hospitality services.