Self-Managed Work Group

Self-Managed Work Group (SMWG) is a way of life at 24/7 Customer. It is a strategic people-focused initiative based on our core values of teamwork, results, respect, ownership and transparency. It is a first in the customer lifecycle management industry.

Employee teams are educated, empowered to collectively achieve team goals and rewarded based on team performance. SMWG provides the freedom and the responsibility to take ownership of the business objective and contribute by striving to consistently outperform. It fosters team bonding, ownership and a sense of belonging among all employees. 247ites are encouraged to think and act like they would if it were their own business. This positively impacts both morale and business outcomes.