Contact Centre Services

Our core competency is managing end customer interactions across channels spanning the entire customer lifecycle. This includes all customer contacts from acquisition to service to technical support to loyalty management, retention and up-sell/ cross-sell activities across phone / e-mail/ chat. We provide our Customer Lifecycle Management (CLM) services from our 9 global delivery centres located in the Philippines, India, China and Guatemala. We provide CLM services in nine languages including English, Spanish, French, Mandarin, Cantonese, Taiwanese, Korean, Malay and Japanese.

Our expertise spans a wide spectrum of products and services for the banking, credit cards, insurance, retail, telecom, technology, travel and hospitality industries.

Expect management of your entire customer lifecycle: We help you to outsource your entire customer lifecycle, be it sales, service or technical support in email, chat or voice. It ensures a seamless management of your end customer experience.

Expect the best performance: You get 10% or better performance than your best centre. That is our promise of outperformance for all contact centre processes. And we deliver that, consistently.

Expect next practices: : We constantly set new benchmarks in the contact centre industry. And you benefit from it as well, as we share our “next practices” in the customer lifecycle management, with our clients.

Expect the right solution: We help our clients to choose the right location for the right process. In essence we try not to force fit our capacity into your requirements, and rather help you achieve what you need from outsourcing customer lifecycle processes.

Expect to expect more: That's right. We see ourselves as partners of our clients, in their goals, rather than just outsourcing vendors. We have helped introduce new channels for our clients, served as their test bed for new ideas in customer lifecycle management and are obsessed about delivering value to you.

Here is how we have helped some of our clients in CLM (and this is just a small list):

• Improved online application conversion rate by 298% for a global financial services company
• Achieved an online revenue lift of 200% for a leading provider of digital media and web development software
• Helped a fast growing online retailer to grow their online sales by 40% annually
• Achieved savings of over $3.6M, by changing contact channels, while improving CSAT by 10%, for a global telecom provider
• Sold over $20M in excess of insurance premium for a leading insurance company