Solutions

Our customer-focused online and contact centre solutions address the business challenges you face. The difference is predictive technology and operations for online users on the web, smart phones and tables. And our 24/7 Outperformance Framework and award-winning call centre operations for voice.

Our innovative solutions deliver the outcomes you and your customers want in online sales and service by delivering predictive experiences through our set of Px Solutions. Our plaform monitors customer visits and mines myriad structured and unstructured data to understand customer needs and offer guided assistance in the form of self-service and chat across multiple pages. The interactive interface stays with those customers until the purchase is completed (often at a higher order value) or the issue is closed (in channel on first contact). Px Solutions are cloud-based and use your existing CRM, web and chat software infrastructure.

• Improved revenues and sales conversions
• Improved customer experience and loyalty
• Reduced cost of customer interactions

Our core business today is managing customer interactions across channels spanning the entire customer lifecycle. This includes all customer contacts from acquisition to service to technical support to loyalty management, retention and upsell/ cross sell activities across phone/ email/ chat. We provide CLM services from our 10 global delivery centres located in the Philippines, India, China, Guatemala and Nicaragua. We provide CLM services in nine languages including English, Spanish, French, Mandarin, Cantonese, Taiwanese, Korean, Malay and Japanese. Our expertise span a wide spectrum of products and services for the banking, credit cards, insurance, retail, telecom, technology, travel and hospitality industries.