24/7 tweetview™

Web 2.0 is a critical tool for businesses today. The rise of Twitter and other social media sites present businesses with newer ways to identify, leverage, and respond to customer opinions.

A unique tool that measures the combined influence of tweets on a company, 24/7 tweetview™ allows companies to assess their position against their competitors and get insights on what customers are saying about their products and services.

24/7 tweetview™ provides:

• An aggregated and comprehensive view of opinions about your company on Twitter
• Identification of the best channel for responding to customer requests and complaints
• Competitive overview of brand health in the areas of customer service, branding, and product development

24/7 tweetview™ offers Twitter analytics at two levels:

Complimentary Services We’ll tell you: The number of tweets your company receives - daily, weekly, monthly The number of unique authors who tweet - about your company, products, or services The geographical area that contributes the highest number of tweets The keywords authors use to tweet about your company, products, or services The most popular Twitter applications in your social network The performance of your company versus your competition on the above parameters Click here to Sign up for free reports from 24/7tweetview™

Premium Services Do you want to know? Tweets by Topic: Reports categorising tweets based on topics identifying major and minor categories. Insights: Reports providing information on what people are tweeting about. This helps identify issues or complaints related to your company or offering, and provide recommendations on potential action items. Customer Experience: Reports providing a Net Experience Score; a 24/7 Customer proprietary measure of customer experience based on the analyses of positive and negative customer sentiments in tweets about your company, products, or services. Click here to Sign up for the Premium Paid Services of 24/7tweetview™