Outsourcing is about partnership, about entrusting your business process. We believe this partnership should be flexible and adaptable - enabling your business to partner with us in ways that suit your business environment. Some of the models we currently incorporate are:

Build Operate Transfer
"Build Operate Transfer" or "BOT" arrangements are being increasingly used in establishing offshore centres, particularly in India. Through this model, the outsourcing provider helps the client set up the contact centre from start to finish. The association covers establishment of the operation, acquisition of facilities and staff and extends to actually running the centre for a defined period. Once the centre and services are well established, management and ownership is transferred to the customer. This proven service transfer platform is designed to ensure process integrity and minimise inherent migration risks.

Traditional outsourcing
In the traditional outsourcing an entire business process is moved offshore in order to leverage the expertise and cost benefits offered by the outsourcing partner. This model works well for routine, non-core business processes. The outsourcing company takes complete responsibility for carrying out the business process. The company makes quality measurements on process outcomes, but does not directly manage the process.

Co-Managed Outsourcing
Co-managed outsourcing follows the traditional outsourcing model; the only difference is that a manager from the customer organisation is located at the offshore centre. This approach provides an added level of confidence because of the presence of an experienced company manager, while it takes full advantage of the offshore partner's knowledge of local laws and culture.

Joint Venture
In this engagement model, the customer organisation and offshore supplier set up a joint venture entity that will predominantly service the customer's business. The offshore supplier brings the local expertise and service skills while the customer brings its knowledge of the existing business function while maintaining greater management control.

Assisted Build Out
The Assisted Build Out model works well for organisations that require assistance with specific processes associated with captive operations. Some of the processes include recruitment, training or quality initiatives. 24/7 Customer is currently providing recruitment and training for a world leader in data processing (based in the US)

Reserved Capacity
The reserved capacity model, primarily meant for captive operations enables the purchase of enough outsourced capability, in terms of staff and infrastructure, to perform a certain amount of work. This capacity is kept in place, regardless of the workload. When this option is employed, the captive centre does not have to adjust staffing to meet workload demands - thus avoiding the expenses associated with constant staffing readjustments