Organisations around the world are adopting multiple models to outsource/ offshore/ global source their customer management processes.
The key drivers range from cost to language to integrity of customer experience to voice and accent.
24/7 Customer addresses these through its integrated global “Multi-shore™” global delivery model. “Multi-shore™” global delivery model provides the flexibility to service customer business processes such as contact centre, application processing, claims management from different locations in India, Philippines and Guatemala.
Benefits of 24/7 Customer's Multi-shore global delivery model
The Multi-shore™ global delivery model underscores 24/7 Customer's commitment to continuously exceed customer expectations. This delivery model enables the company to bring the following benefits to outsourcing engagements with existing and new customers:
- Site redundancy across various global centres
- Seamless operation of multiple processes across various geographies
- Optimal access to resources like talent, language skills and infrastructure
- Multi-country sourcing strategies
- Faster implementation time of processes
The Multi-shore™ global delivery model enables 24/7 Customer to deliver enhanced value to its customers across verticals straddling financial services, technology, telecom, retail and services.
24/7 Customer today handles over 6 million customer transactions per month across verticals straddling financial services, technology, telecom, retail and services. The Multi-shore™ global delivery model enables 24/7 Customer to deliver enhanced value to its customers across these verticals.
|
