We were the first BPO company to be COPC & ISO 9001 certified
We are the world's first company to provide Customer Lifecycle
Management services. Our focus remains on the end customer. This means we are able to help clients across industries build continuous value and competitive edge in a highly dynamic and challenging environment
We make a unique and strong promise to our clients which goes beyond
the routine adjectives of 'excellence', a promise to consistently outperform our client's best centre by 10% or more in all their key performance indicators
We have a passion for outperformance and we rely on sound, scientific, proprietary frameworks to help us outperform
We are the first BPO company to have effected a successful Transfer of the Build-Operate-Transfer model for Aviva
We have been featured in Tom Friedman's 'Outsourcing Thought Leaders', C K Prahalad's 'New Age of Innovation' and Booz Allen's S+B as a leading company that localises innovation by leveraging global resources.
We have one of the best learning, training and development facilities in the industry to train our work force in customer service, voice, accent and communication skills
We are the FIRST pure play BPO company in Bangalore to reach this size growing completely organically
We are the first BPO company to set up operations in Guatemala in Central America in 2007
We are making a rich and innovative contribution to the industry by developing Next Gen solutions for Customer Lifecycle Management, under our Innovation Labs division, that will fundamentally shift the way our clients interact with their customers
