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> Who We Are > Milestones |
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- July 2008 - Successful transfer of second Aviva BOT operations. 750 agents transferred
- January 2008 - Innovation labs services implemented for 30% of clients
- October 2007 - 2nd centers in Manila & Guatemala go live
- September 2007 - 24/7 Customer wins the CCF award for the Best Non-European Call Centre, 2007
- July 2007 - Gurgaon & Shanghai centres go live
- January 2007 - Successful transfer of Aviva BOT operations.
1600 agents transferred
- November 2006 - Guatemala centre goes LIVE
- July 2006 - Operations centre in Manila goes live
- June 2006 - 24/7 Customer moves into a dedicated, next-generation facility in Bangalore, sprawling over 3,00,000 sq.ft of built space
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March 2006 - Dedicated Aviva 24/7 Customer facility launched in Chennai covering 200,000 sq. ft.
- December 2005 - Employee headcount crosses the 6,000 mark
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November 2005 - 24/7 Customer expands operations in Hyderabad with the launch of a new, dedicated facility spread over 90,000 sq.ft.
- June 2005 - Dedicated facility for Aviva launched in Bangalore with 1,00 seats
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June 2005 - 24/7 Customer launches its delivery center in Manila, Philippines, as part of its "Multishore" delivery model
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December 2004 - The Chennai center goes live with 250 seats and the capacity to expand to 500 seats in 6 months. This move consolidates 24/7 Customer's multi location delivery model
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November 2004 - 24/7 Customer strengthens management team by appointing Doug Bettinger (ex-financial controller at Intel) as CFO
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October 2004 - 24/7 Customer announces strategic positioning to deliver enhanced value across the customer lifecycle of Global 1000 organizations
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May 2004 - 24/7 Customer announces strategic appointment of Pradeep Narayanan as Chief Delivery Officer.
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April 2004 - 24/7 Customer inaugurates new centre in Bangalore. This centre is located in the heart of the city.
24/7 Customer launches 'Beyond' in association with NSRCEL at Indian Institute of Management, Bangalore.
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January 2004 - Employee strength increases to 3000 and service delivery capacity to 2000 seats.
George Shaheen ex-CEO of Accenture joins 24/7 Customer Board of Directors.
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November 2003 - 24/7 Customer listed among Fortune magazine's world six best startups. Dataquest, India's leading IT magazine rates 24/7 Customer amongst the dream companies to work for in the Indian BPO industry.
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September 2003 - New facility at Hyderabad with an increased service delivery capacity of 1500 seats.
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June 2003 - 24/7 Customer opens UK office
24/7 receives US$22 million from Sequoia Capital. Delivery capacity increased to 800 seats.
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April 2003 - 24/7 Customer establishes a Build-Operate-Center for the world's seventh largest insurance company.
- April 2002 - Six Sigma Processes initiated.
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December 2001 - Company becomes the first Indian company in the BPO industry to be COPC certified.
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December 2000 - 24/7 Customer becomes the first company in the ITES sector to receive ISO 9000 certification.
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April 2000 - 24/7 Customer was formed with headquarters in Los Gatos, California and a 100 seat contact center at Bangalore.
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